After crossing out my original dream job
list I wrote before the Manila-bound bus started the 4-hour trip from Nueva Ecija to Manila, I decided to
jot down an attainable career list.
A good looking transcript of records may be
an advantage but will not necessary guarantee a high paying, entry level job in
Metro. A promdi like me may be a
superman back in our humble barrio, but Manila is the planet Krypton.
The universe was acting up during my job
hunting days. I initially planned to work for agencies with grassroots approach
since “Development Communication is an art and science of human communication,
linked to a society’s planned transformation…” as per Nora Quebral. Alas, government
offices on my list were on strategic
planning stage that time, which was a euphemism for dissolving redundant
positions/employees. And I don’t have enough credentials yet to land a job on
my dream international non-government organizations.
Nevertheless, the BPO/ call center industry a.k.a the sunshine industry became my launching
arena to the professional world. I was once a call cener agent. (I deliberately
omitted the letter “t” to get that twang, even if it sounds silly.)
I am proud and thankful for that experience.
It was a humbling opportunity to meet awesome bunch of people which I will
treasure for the rest of my boring life (as they used to describe my life). I
will not dwell too much on them as a revenge for calling my life a bore. Ha!
So, let me list down 5 facts and sneak
peeks about the call center world, in a promdi
perspective.
Fact 1. It requires more than 10 working
neurons.
If you are rooting for a foreign account,
being articulate in English language maybe a plus but you need an excellent
comprehension, natural wit and heaps of patience to kill that customer call.
Aside from that, imagine eating on your work station while talking to the
customer and vigilantly observing if the compliance officer will pass behind
you.
Fact 2. Bosses are not all from Tartarus.
They could be from Quezon Province or
Batangas! Kidding aside, you will rarely meet a boss who will offer their home
for a promdi in distress, write a
note that says “too much great things ahead of you” and give you a Parker pen
as a send off present! I met friends not
bosses. Ok, I met bosses then friends,
just in case the one from Quezon Province objects.
Google Tartarus, boss. I mean, friend.
Fact 3. Compelled cosplayers.
I also think Alodia Gosiengfiao is cute, no
contest. But my sincerest credit goes to
all the call center folks turned cosplayers in times of need.
I must admit, call center work could be a
little bit dragging at times. And the best way to break out from all the
monotony is to go nuts! I saw Kreacher, Alladin, the Olympians and the whole
Neverland gang come to life. Just imagine constructing Captain Hook’s ship
while instructing a cranky caller from the other side of the planet to install
his bloody internet connection. Plug the cable, mate!
Fact 4. Nicotine and alcohol abuse is hoax.
It could be partly true but there were also
pasta abuse, pizza abuse, ice cream abuse, pansit abuse etc. I think these guys
discreetly pray to have the Cloud With A
Chance of Meatballs movie come true.
For the nicotine and alcohol abuse, well,
at least call centers do not have pork barrel.
Fact 5. Sunshine
industry does not mean working until the break of dawn.
Blame your gullible and couch potato brain!
Well, it is fairly true as most of the call
centers are operating on graveyard shifts since customers are overseas. But for
non-nocturnal promdis who were used
to snooze off with sounds of cricket in the background, shift in sleeping
pattern could be a tough challenge. Call centers do have day shift accounts.
Local accounts, obviously, Australian based company or even 24/7 USA accounts
do have morning windows. Just ask the poker face HR personnel for available
slots.
Well, one last piece of unsolicited advice.
Keep exploring.